Complaints and Feedback
At Central Tutors, we want every family to feel confident, supported and happy with the tuition we provide. If something doesn’t feel right, we really want to hear from you.
We take all concerns seriously and will always aim to resolve things quickly, fairly and with care.
How to get in touch
If you have a concern or would like to make a complaint, please contact us as soon as possible.
The best way to reach us is by email:
support@centraltutors.co.uk
It really helps if you can include:
* Your child’s name
* The tutor’s name (if relevant)
* A brief description of the issue
* Any relevant dates or sessions
What happens next
We aim to keep things simple and transparent.
We will acknowledge your message within 2 working days.
This might just be a quick reply to let you know we’re looking into it.
We will then:
* Review the details carefully
* Speak with the tutor if needed
* Check session records where relevant
We aim to respond fully within 5 to 10 working days, depending on the situation.
How we may resolve things
Every situation is different, but we will always try to find a fair and reasonable solution.
This might include:
* A clear explanation or clarification
* Moving your child to a different tutor
* Offering a replacement session where appropriate
* Making changes to improve things going forward
If you’re not satisfied
If you feel your concern hasn’t been fully resolved, please let us know.
We’re always happy to take another look and will carry out a further review. We aim to respond again within 5 working days.
A note on confidentiality
All concerns are handled sensitively and respectfully. We will always treat your information in line with our data protection responsibilities.
Helping us improve
Your feedback genuinely helps us improve what we do. We are always learning and refining our service to give families the best possible experience.
If something isn’t right, please don’t hesitate to get in touch. We’re here to help.
