Central Tutors Privacy Policy
www.centraltutors.co.uk (the "Site") is owned and operated by Central Tutors. Central Tutors
is the data controller and can be contacted at –
Email: info@centraltutors.co.uk
Telephone: 0330 043 3638
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the
following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the
European Parliament and of the Council of 27 April 2016, known as the General Data
Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the
GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of
controllers and processors required to appoint a Data Protection Officer under Article 37 of
the GDPR.
Consent
By using our Site, users agree that they consent to:
1. The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your
consent to that processing, you may withdraw your consent at any time. If you withdraw your
consent, it will not make processing which we completed before you withdrew your consent
unlawful.
You can withdraw your consent by: Contacting Central Tutors.
Legal Basis for Processing
We collect and process personal data about users in the EU only, when we have a legal
basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the
EU:
1. Users have provided their consent to the processing of their data for one or more
specific purposes;
2. Processing of user personal data is necessary for us or a third party to pursue a
legitimate interest. Our legitimate interest is not overridden by the interests or
fundamental rights and freedoms of users. Our legitimate interest(s) are: Matching
students to tutors and delivering tutoring services that are tailored to your learning
needs;
3. Processing of user personal data is necessary for us to take, at the request of a user,
steps before entering a contract or for the performance of a contract to which a user
is a party. If a user does not provide the personal data necessary to perform a
contract the consequences are as follows: We may have to cancel the provision of a
service you have with us but we will notify you if this is the case at the time; and
4. Processing of user personal data is necessary for us to comply with a legal
obligation.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will
not collect any additional data beyond the data listed below without notifying you first.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
2. Email
3. Home address;
4. Phone number.
5. Date of Birth
6. Payment method and details
This data may be collected using the following methods:
1. Filling in an online form.
2. Calling us
3. Emailing us
4. Contacting us via Social Media
5. Booking a course
6. Subscribe to out news updates
7. Via authorised third parties
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy
or indicated on the relevant pages of our Site. We will not use your data beyond what we
disclose in this Privacy Policy.
The data we collect when the user performs certain functions may be used for the following
purposes:
1. Communication specifically relating to the request for tuition;
2. Providing services
3. Creating your Student/Tutor record
4. And/or if the user has ‘opted in’ to receive marketing communication from us in the
form of newsletters and promotional offers
5. Linking users with our social media platforms where agreed
6. Processing payments
7. Statistical analysis
8. Fraud prevention
9. Sharing with Credit Reference Agencies or approved third party suppliers
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs
access to user data to achieve the purposes set out in this Privacy Policy.
Third Parties
We may share user data with the following third parties:
1. Contractors – tutors who deliver services on our behalf
2. TutorBird – Management Software – Privacy Policy
3. Quickbooks – Accounting Software – Privacy Policy
4. Microsoft Clarity and Microsoft Advertising – to capture how you use and interact with
our website through behavioural metrics, heatmaps, and session replay to improve
and market our products/services. For more information about how Microsoft collects
and uses your data, visit the Microsoft Privacy Statement.
We may share the following user data with third parties:
1. Personal information.
We may share user data with third parties for the following purposes:
1. Only for the sole purpose of delivering services.
Third parties will not be able to access user data beyond what is reasonably necessary to
achieve the given purpose.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the
company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible
for and have no control over their privacy policies and practices.
How Long We Store Personal Data
We will retain your data for 3 years after our services have finished, after which time it will be
deleted or anonymised if it is no longer required for the lawful purpose for which it was
obtained. However, the retention period will depend on the purpose it was collected. For
further information on our retention guidelines please get in touch.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store
all of our data on servers in secure facilities. All data is only accessible to our employees.
Our employees are bound by strict confidentiality agreements and a breach of this
agreement would result in the employee's termination.
While we take all reasonable precautions to ensure that user data is secure and that users
are protected, there always remains the risk of harm. The Internet as a whole can be
insecure at times and therefore, we are unable to guarantee the security of user data beyond
what is reasonably practical.
Marketing
Where we have asked you for permission to keep you up to date with our services and you
have agreed we will contact you at reasonable intervals to keep you up to date. You have
the right to withdraw consent at any point and can do so by emailing:
info@centraltutors.co.uk
We will never pass your data onto a third party for marketing purposes.
Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.
Children
Personal data gathered in relation to children under 16 years of age, is gathered with
parental/guardian consent. If we learn that we have collected personal data from a child
under 16 years of age without consent of a responsible adult, the personal data will be
deleted as soon as possible. If a child under 16 years of age has provided us with personal
data their parent or guardian may contact Central Tutors as the data officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your
personal data, if we have disclosed your personal data and to who we disclosed your
personal data, if you would like your data to be deleted or modified in any way, or if you
would like to exercise any of your other rights under the GDPR, please contact our privacy
officer here:
Email: info@centraltutors.co.uk
Telephone: 0330 043 3638
Cookie Policy
A cookie is a small file, stored on a users hard drive by a website. Its purpose is to collect
data relating to the user browsing habits. You can choose to be notified each time a cookie
is transmitted. You can also choose to disable cookies entirely in your internet browser, but
this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
1. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by
collecting data on how you access our Site, for example data on the content you
access, how long you stay on our Site, etc.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with
the law and to reflect any changes to our data collection process. When we amend this
Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We
recommend that our users periodically review our Privacy Policy to ensure that they are
notified of any updates. If necessary, we may notify users by email of changes to this
Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us
through the contact methods listed in the Contact Information section so that we can, where
possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory
manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority
by contacting the Information Commissioner Office (ICO) in the UK.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, at:
Email: info@centraltutors.co.uk
Telephone: 0330 043 3638
